Authorised Samsung Service Center - DKR Electronic

Much more satisfied from dkr electronic really .woow supprep customer service . I service watch and fold 6 .really good service good follow up thanks to dkr electronic

I recently had an experience with DKR Electronics, and I want to share my honest review. At first, I trusted this store because of their promises and attractive offers. Unfortunately, the service did not meet my expectations. The booking process was smooth, but once the order was placed, delays started without proper updates. Even after repeated follow-ups, I received only vague responses. The main issue was that my money was held for a long time without clear communication. As a customer, I felt ignored and undervalued. A business should prioritize trust, but here I felt they were only focused on collecting money. I also noticed that their cancellation and refund process was not transparent. Instead of supporting loyal customers, they kept giving excuses. This is not fair, especially when customers wait patiently. I have booked multiple times, including premium products like fold and flip series, yet the support was very poor. Communication should be professional, but I experienced careless replies. A good business grows with customer satisfaction, not by holding money without service. I had to push again and again just to get a response. This caused unnecessary stress and disappointment. I expected better treatment as a loyal customer. Sadly, I cannot recommend DKR Electronics to others. If they continue this way, they will lose more customers. Improvement is needed in their refund policy, customer care, and transparency. Trust once broken is very hard to rebuild.