Authorised Samsung CE Service Center - Invictus Tech Services Pvt Ltd

Dear Sampa & Samsung Support team. I would like to express my sincere appreciation for Akash Rui Das, who visited my home on 25 October to install my wall-mounted Samsung TV. Akash demonstrated a high level of professionalism throughout the installation. He was punctual, well-behaved, soft-spoken, and courteous. His professional attitude and dedication made the entire installation process smooth and pleasant. I truly appreciate his excellent service and the way he handled the installation. I would also like to extend my special thanks to you, Sampa, for your support and coordination. I had requested an earlier installation appointment, and you made every possible effort to accommodate my request and arrange the installation at a time convenient for me. I particularly appreciate your efforts, especially considering that it was a Sunday and the occasion of Lakshmi Puja. Your prompt response, flexibility, and customer-focused approach reflect a genuine commitment to customer satisfaction. It is reassuring to experience such support, where the customer's convenience and requirements are given due importance. Please convey my appreciation to Akash for his excellent work, and accept my sincere thanks for your own efforts in ensuring a smooth and timely installation. I hope to continue receiving the same level of prompt, professional, and customer-oriented service in the future. Thank you both for making this experience so positive. Keep up the excellent work! Best regards, Nilanjon Bose

The technician was very helpful and explained everything very clearly.